- NECC ITS | Information Technology Services
- (978) 556-3111
- servicedesk@necc.mass.edu
Ticket ID: #135863CCO223
Request to change Email address
October 19, 2018Proof of payment
January 11, 2019
Date Sent: 10/24/18 13:29
Subject: Ticket ID: #135863CCO223
Sender: "Hazery, Ariana" Ariana.Hazery@umassmemorial.org
Subject: Ticket ID: #135863CCO223
Sender: "Hazery, Ariana" Ariana.Hazery@umassmemorial.org
Notification of Ticket Escalation
Workspace: Service DeskTicket: Request closed
Ticket Number: #135863CCO223
Priority: High Status:Request Creation Date: 2018-24-10
Description:
I have marked your Request as closed.
Please review the details of your request in the Self Service portal via the following link: Your incident
If you feel that your request has not been completed, please visit your incident link to re-open the request.
The last action taken are as follows:
10/24/2018 02:16 am IT service:
ID checked
If you do not reply, this request will be formally closed this weekend.
Regards,
Instructor,
IT Service Desk
Information Technology
What's wrong with this email?
1. This email came from a compromised account outside of NECC. It's a rarity that any account outside of an NECC account would be informing you of your NECC Service Desk ticket, this should be your first sign that something is amiss.2. The email is signed "Instructor" - this is not a title used here by anyone in ITS.
3. NECC does not have a 'Self Service portal" - we have a "MyNECC Portal" and "Self-Service Banner".
4. If you hover (place your mouse pointer, but don't click) over the "Your incident" text, you'll see that the link they want you to click on will be taking you to https://jsocix.co.vu/review/. You will see that the domain ends in ".vu" - this is a website based out of Vanuatu, a large majority of phishing attempts come from websites based outside of the US.
