NECC ITS is aware of an issue with our Windows PC's - please see the following post for more informtion: known Windows issue at NECC.

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ITS News

May 16, 2019

ITS Maintenance – 5/19/19

On Sunday, May 19th, ITS will be taking production Banner offline in order to perform upgrades to our Banner environment.  Production Banner will be offline and […]
April 9, 2019

ITS Maintenance – 4/14/19

On Sunday, April 14th, ITS will be performing maintenance on both our Virtual Server (VMWare) environment in Haverhill as well as our Uninterruptible Power Supplies (UPS) in […]
March 8, 2019

Argos Upgrade

On Thursday March 7th at 8:00am, ArgosDev will be upgraded to the newest version of Argos, v6.1.1.  ArgosDev will be unavailable between 8:00am – 10:00am while ITS […]

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CIO Notes

May 31, 2019

CIO Monthly Note 4/30/2019

Contents Active Project Portfolio Tech Tips – password changes New Security Measures Regroup Emergency Notification System Wins Award ITIL Training Scrum Masters are Here! Information Technology […]
March 31, 2019

CIO Monthly Note 3/31/2019

Content this Month CollegeNET X25 Master Planning Information Security Improvements Training Phish Tank Phishing@necc.mass.edu Cisco Umbrella Department of Homeland Security IT Service Management Service Catalog, Project […]
February 28, 2019

CIO Monthly Note 2/28/2019

Content this Month Friendly Phishing New Video Equipment in the White Room WordPress Content Management System (CMS) Customer Resource Management (CRM) Friendly Phishing The college utilizes […]

What is ITS?

NECC ITS Audio/Visual Department

NECC's Audio/Visual Department in ITS is responsible for the setup, maintenance and operation of all audio & visual IT equipment throughout the college. This includes, but not limited to: teleconferencing, classroom projectors, video conferencing & 'smart' classrooms and conference rooms.

TeleconferencingVideo ConferencingSmart Classrooms

For assistance with Audio/Visual please contact the department at x3680

NECC ITS Client Services

The Client Services Department of NECC's ITS is the "front line" for ITS, responsible for assisting faculty, staff and students with issues to all NECC IT services, applications and computer equipment (pc's, laptops, Mac's, mobile devices, tablets, etc).

Client Services "Service Desk" can be found at the following locations:
Haverhill Campus

100 Elliott St.
3rd Floor Bently Library ('A' Building)
Haverhill, MA 01830
(978) 556-3111
servicedesk@necc.mass.edu

Lawrence Campus

Room L005
45 Franklin St.
Lawrence, MA 01840

NECC ITS MIS

The Management Information Systems (MIS) department of NECC is responsible for managing many of the ITS applications at the college. Along with managing numerous applications, MIS also manages databases & servers as well as handling custom application and report development.

A few examples of what is handled in MIS
NECC ITS ITNOC

The Network Operations Center (ITNOC) of NECC ITS is an essential department of NECC. While a large part of their responibilies involves ensuring everything IT related is running smoothly aka "keeping the lights on" (data, internet, WiFi, telephones, etc.), ITNOC is also responsible myriad of other duties. A few other examples of what ITNOC maintains are: email, user accounts, backups, server administration and data center maintenance.

Email

Faculty & Staff Email: Microsoft Outlook
Student Email: Office 365

Accounts

Faculty & Staff: Password Manager
Students: Password Manager

ITS By The Numbers

16000

Student Email Accounts

6

Active ITS Projects

49

Open Lab PCs

71741

Closed Tickets

X